Terms and Conditions

Registration and account

To use Thastel, you must register with accurate and up-to-date business information, including a valid Belgian enterprise number. You are responsible for keeping your login credentials secure and for all activity that takes place through your account. Thastel reserves the right to refuse or suspend accounts in the event of inaccurate information or misuse.

Orders and delivery

All prices on the platform are in euros and include 21% VAT, unless stated otherwise. An order is final upon payment. Delivery is made to the shop address registered with us. Delivery times are indicative; we aim to deliver within 1 to 2 business days. Free delivery applies to orders of €50 or more; for orders below €50 a delivery fee of €4.95 applies.

Balance top-ups and e-Pins

Terminal balance top-ups and sold e-Pins are non-refundable once processed. Check the amount before confirming a top-up. Commissions on e-Pin sales are calculated and paid out daily to your registered bank account. Thastel reserves the right to adjust commission rates with 30 days' notice.

Cancellations and returns

Product orders can be cancelled as long as they have not yet been shipped. After shipment, you may request a return within 14 days of receipt for unused and undamaged products. Refunds for online payments are processed within 5 to 10 business days to the original payment method.

Invoices and Payment

Unless otherwise stated on the invoice, all invoices are payable on the first working day following the invoice date.

Payments must be made by bank transfer to the bank account specified on the invoice.

Payment by instalments is only permitted with the prior written approval of THASTEL BV.

Any complaint regarding an invoice and/or delivered products or services must be submitted in writing within fourteen (14) calendar days following receipt of the invoice.

Filing a complaint, claim, or dispute does not suspend the Customer's payment obligations.

Late Payment

Any invoice not paid on its due date shall automatically and without prior notice be increased by a fixed compensation fee equal to ten percent (10%) of the outstanding amount, with a minimum charge of EUR 40.00.

In addition, default interest shall accrue at a rate of ten percent (10%) per annum from the due date until full payment is received.

THASTEL BV reserves the right to suspend deliveries, services, commissions, software access, POS terminal services, voucher sales, gift card sales, or any other services until all outstanding amounts have been paid in full.

If an invoice remains unpaid after one or more payment reminders, THASTEL BV reserves the right to transfer the file to a debt collection agency, attorney, bailiff, or other legal representative for recovery of the outstanding debt.

The Customer shall be liable for all costs associated with the recovery of overdue amounts, including but not limited to administrative costs, collection fees, legal fees, attorney fees, court costs, enforcement costs, and bailiff fees, to the maximum extent permitted by applicable law.

THASTEL BV reserves the right to initiate legal proceedings for the recovery of unpaid invoices, interest, damages, costs, and any other amounts due.

All products, equipment, POS terminals, and other goods supplied by THASTEL BV remain the property of THASTEL BV until full payment of all outstanding invoices and related charges has been received.

The exercise of any rights under this section shall not affect any other rights or remedies available to THASTEL BV under applicable law or under these Terms and Conditions.

Limitation of Liability

To the maximum extent permitted by applicable law, THASTEL BV's total liability shall in all circumstances be limited to the value of the products or services giving rise to the claim.

THASTEL BV shall not be liable for any indirect damages, consequential damages, loss of profit, loss of revenue, business interruption, loss of data, or any damages resulting from the use of products or services supplied by THASTEL BV, except in cases of wilful misconduct or gross negligence.

Any claim against THASTEL BV must be brought within one (1) year from the date on which the claim arose, after which the claim shall be time-barred.

POS Terminal Loan Agreement

Provision of POS Terminal. THASTEL BV may provide merchants with one or more POS terminals free of charge for the sale of prepaid gift cards, vouchers, and other authorised products. The terminal remains the exclusive property of THASTEL BV at all times.

Security Deposit. THASTEL BV may require a refundable security deposit before delivering a terminal. The amount of the deposit shall be communicated separately and may be retained to cover unpaid invoices, damages, losses, or other amounts owed by the Merchant.

Permitted Use. The Merchant agrees to use the terminal exclusively for authorised products and services; to use the terminal only at the registered business location communicated to THASTEL BV; not to relocate, modify, reverse engineer, tamper with, or alter the terminal or its software; and not to permit any third party to repair, modify, or access the terminal without prior written consent from THASTEL BV.

Loss or Damage. The Merchant is fully responsible for any loss, theft, destruction, or damage to the terminal, regardless of cause. The Merchant shall reimburse THASTEL BV for repair costs with a minimum charge of EUR 50.00 per terminal, and EUR 200.00 per terminal that is lost, stolen, destroyed, or irreparably damaged. THASTEL BV reserves the right to recover any additional damages where legally permitted.

Technical Services. THASTEL BV provides the terminal on an "as-is" basis and does not guarantee uninterrupted operation, network connectivity, availability, transaction processing, security, or compatibility with third-party systems. THASTEL BV shall not be liable for failures, interruptions, errors, delays, cyberattacks, data breaches, or the actions or omissions of third parties.

Third-Party Products and Services. Gift cards, vouchers, payment services, telecommunications services, and other third-party products offered through the terminal remain the sole responsibility of their respective providers. THASTEL BV acts solely as an intermediary and shall not be liable for the validity or functionality of gift cards or vouchers; PIN codes or activation codes; refusal, suspension, or termination of services by third-party providers; or disputes between the Merchant and third-party providers.

Duration and Termination

Any POS terminal arrangement is entered into for an indefinite period unless otherwise agreed in writing.

Either party may terminate the arrangement by providing fourteen (14) days' written notice.

THASTEL BV may terminate the arrangement immediately if the Merchant breaches these Terms and Conditions or any other agreement with THASTEL BV.

Upon termination, the Merchant must return all terminals at its own expense and in good working condition to the address designated by THASTEL BV.

A late return fee of EUR 25.00 per terminal per day may be charged for each day that a terminal is not returned after termination.

Any security deposit will be refunded after inspection of the returned terminal and after deduction of all amounts owed to THASTEL BV.

Any prepaid amounts, credits, commissions, bonuses, or incentives accrued by the Merchant may be forfeited upon termination to the extent permitted by law.

Intellectual Property

All software, trademarks, logos, trade names, documentation, and other intellectual property provided by THASTEL BV remain the exclusive property of THASTEL BV or its licensors.

No rights are transferred to the Customer except for the limited right to use the services in accordance with these Terms.

Force Majeure

THASTEL BV shall not be liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, power failures, telecommunications failures, strikes, pandemics, cyberattacks, governmental measures, supplier failures, or other circumstances beyond its reasonable control.

Privacy and Data Protection

THASTEL BV processes personal data in accordance with applicable Belgian and European data protection laws, including the General Data Protection Regulation (GDPR). Additional information regarding the collection, use, storage, and protection of personal data can be found in our Privacy Policy.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed exclusively by and construed in accordance with Belgian law.

Any dispute arising out of or in connection with these Terms and Conditions, any agreement with THASTEL BV, or any business relationship with THASTEL BV shall be subject to the exclusive jurisdiction of the competent courts of Antwerp, Belgium.