Terms of Service
Last updated: April 2026
These terms of service apply to the use of the Thastel platform, including the website, portal and mobile app. By registering or using our services, you agree to these terms. Thastel BV is established in Brussels, Belgium.
Registration and account
To use Thastel, you must register with accurate and up-to-date business information, including a valid Belgian enterprise number. You are responsible for securing your login credentials and for all activity that takes place through your account. Thastel reserves the right to refuse or suspend accounts in the event of inaccurate information or misuse.
Orders and delivery
All prices on the platform are in euros and include 21% VAT, unless stated otherwise. An order is final upon payment. Delivery takes place to the shop address registered with us. Delivery times are indicative; we aim to deliver within 1 to 2 business days. Free delivery applies to orders of 50 or more. For orders below 50, a delivery fee of 4.95 is charged.
Balance top-ups and e-Pins
Terminal balance top-ups and sold e-Pins are non-refundable once processed. Check the amount before confirming a top-up. Commissions on e-Pin sales are calculated and paid out daily to your registered bank account. Thastel reserves the right to adjust commission rates with 30 days' notice.
Cancellations and returns
Product orders can be cancelled as long as they have not yet been shipped. After shipment, you can request a return within 14 days of receipt for unused and undamaged products. Refunds for online payments are processed within 5 to 10 business days to the original payment method.
Liability
Thastel endeavours to keep the platform available and reliable, but is not liable for damage resulting from E-Till terminal malfunctions, downtime of external payment processors, incorrect information in your account, or force majeure. Thastel's liability is in all cases limited to the amount of the relevant transaction.
Governing law
These terms are governed by Belgian law. Disputes are preferably resolved amicably. If that is not possible, the courts of Brussels have jurisdiction.